Faq

What should I do if I find an anomaly in a purchased product?

Please send a photo of the damaged product and the problem encountered to ordini@arbrewing.it and agree as per terms A.R.Brewing.

Do I have to be registered on the site to place an order?

Yes, you need to create an account on the site.

Do the prices in the list include VAT?

Yes, the list prices include VAT.

Do couriers deliver regularly?

Sometimes couriers can have delays due to internal logistical problems.

How can I get information about my order?

By contacting A.R. Brewing to email ordini@arbrewing.it

What payment method can I use for the purchase?

Online credit cards: Visa, Mastercard and the main cards used by sending the link with the SUM UP application.

Do I have to make a gift, are the prices of the products shown on the bottles or inside the box?

No prices are applied to bottles in gift boxes.

What is meant by top fermentation?

They are beers that are fermented at higher temperatures than low fermentation. The temperature ranges from 18 ° C to 22 ° C in our beers.

What does refermented in the bottle mean?

The beer we produce is subject to two fermentations. The first in the fermenter for an average duration of 7 days. After this process additional yeast nutrients are provided and bottled and fermented again for a week.

I received a damaged or non-compliant bottle. How should I behave?

Sei pregato di inviare una foto del prodotto danneggiato e il problema riscontrato ad ordini@arbrewing.it e concordare come da contratto termini condizioni A.R.Brewing.

What are the delivery times, is it possible to have the package tracked?

The maximum delivery times are indicated in the contract terms A.R.Brewing.
Yes, it is possible to request the tracking number but the staff of A.R. Brewing monitors the package throughout the journey and will be able to give you the position of your order in real time.

Could there be delays on shipments?

Yes, as couriers do not have internal logistics, they can have delivery delays.

Could there be delays on shipments?

Yes, as couriers do not have internal logistics, they can have delivery delays.

How can I receive an invoice for my order?

Certainly just ask for the invoice giving the necessary details to issue it.

I have to make a gift, do you have any gift boxes?

You can contact the A.R. Brewing to the mail ordini@arbrewing.it you will be provided with all the information.

How should I store the product?

They should be stored away from light at temperatures below 20 ° C, not lying down but upright. If you have the possibility to keep them in the fridge at 4 ° C it would be optimal to slow down the aging of the product.

CONTACTS

Operational headquarters

Via per Grumello, 32
24127 Bergamo

REGISTERED OFFICE

Via Giovan Battista Moroni, Lonno, Nembro BG, Italia

Selection

Artigianale Bionda

Artigianale Rossa

Artigianale Frumento

Artigianale Nera

Artigianale Quercus

Artigianale Bianca

Artigianale Americana

Artigianale Virtus

Mille Stille

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